Spotlight on: Jakarta Regional-Owned Enterprises Series - PAM Jaya

As Jakarta strives to strengthen its position as a global city, PAM JAYA is one of Jakarta Regional Owned Enterprises (BUMD) that plays an important role in supporting this ambition by ensuring the sustainable provision of clean and reliable drinking water. Aligning with the theme 'Towards 2030: Enhancing Services, Expanding Coverage,' PAM JAYA is strategically implementing significant steps to achieve targets for Jakarta's water infrastructure, supported by the vision to establish PAM JAYA as a company that provides comprehensive and quality drinking water services to the people of DKI Jakarta, oriented towards customer satisfaction (Total Quality Customer Service). This commitment to customer-centricity elevates the company's initiatives to improve service delivery and expand coverage across the city.

PAM JAYA was established with the purpose of ensuring Jakarta's water security and fostering a resilient and efficient water service provider. Specifically, its mandate includes responsibly managing and developing drinking water supply systems throughout the Jakarta Special Capital Region (DKI Jakarta), and creating a healthy, efficient, resilient, and highly competent company dedicated to providing essential drinking water services to the community. These foundational principles guide PAM JAYA's strategic planning and operational activities.

To support its extensive service provision, PAM JAYA operates 20 strategically located Water Treatment Plants, distributed across several areas within DKI Jakarta Province and Kepulauan Seribu. This network of facilities is crucial for ensuring a reliable and consistent supply of piped water to Jakarta's residents. Utilizing advanced water treatment technologies and adhering to stringent quality standards, these plants play a vital role in PAM JAYA's commitment to delivering high-quality drinking water according to the Ministry of Health Regulation Number 2, 2023 standard.

With this comprehensive approach, PAM JAYA is not only securing Jakarta's water future but also contributing to the city's sustainable development goals. The company's dedication to innovation, customer service, and environmental stewardship exemplifies its commitment to serving Jakarta and its residents for generations to come.